FineDesign FAQ's

Contact Us:

Please feel free to email us with any questions you may have ... about our products, website or anything else you can think of.

Return/Exchange Policy:

We absolutely want you to be 100% satisfied with your order, but due to the fact that all orders are custom, they may not be returned unless there is a defect. Please be very careful and double-check any personalization when submitting your form.

Payment Methods:

We use PayPal to process all transactions. PayPal is a trustworthy, affordable solution, and you don't even need a PayPal account to submit payment. All major credit cards accepted by PayPal.

Domestic Shipping/Handling Policy:

Please allow 3-5 business days for your order to be shipped. We ship Priority Mail through the United States Post Office and we'll provide a tracking number as soon as it's available. When you check out through PayPal, shipping and handling fees are added to your purchase total as follows:

Total Order Weight
S/H Fee
0-1 pounds $5.60
1-2 pounds $8.50
2-3 pounds $11.55
3-4 pounds $14.45
4-5 pounds $16.85

Multiple Shipping Addresses:

At this time our web site does not support the ability to ship multiple products to multiple shipping addresses. If you would like to ship to multiple shipping addresses, please place individual orders.

Pricing and Availability:

The pricing and availability of all items on this website is subject to change.

Our Mailing/Email List:

We take great care with your personal information. We will not share or distribute any of your personal contact information. If you'd like your name removed from our mailing list, please let us know.

Sales Tax:

The MAN demands that we collect sales tax of 8.225% on all orders shipped to Missouri addresses. Sorry, can't be avoided.

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